Terms & Conditions
1. General Information
These Terms and Conditions ("Terms") govern the use of www.echonut.com and the purchase of products offered through the website.
The website is operated by Echonut, a limited liability company organized and operating under the laws of the Republic of Kosovo, registered with the Kosovo Business Registration Agency (KBRA/ARBK), with unique identification number 812308676, and registered address ish Depoja e Uratës, Hekurudhuat, p.n, 10000 Prishtina, Republic of Kosovo.
Throughout these Terms, "Echonut", "we", "us", and "our" refer to Echonut, while "you", "Customer", or "User" refer to any person accessing the website or purchasing products from us.
By accessing the website, creating an account, placing an order, or purchasing a product, you agree to these Terms. If you do not agree with them, you should not use the website or place an order.
These Terms should be read together with the other policies available on our website.
2. About Echonut and Our Products
Echonut develops and offers interior and acoustic products, including acoustic wall panels, decorative interior products, accessories, and related products manufactured using repurposed and natural materials such as almond shells.
Information regarding the characteristics, materials, dimensions, colors, acoustic properties, installation, intended use, and other relevant specifications of our products is provided on the respective product pages where applicable.
Because our products incorporate natural materials, slight variations in color, texture, pattern, surface appearance, or other visual characteristics may occur between individual products.
Such natural variations do not necessarily constitute a defect, provided that the product remains consistent with its description, intended function, and applicable quality requirements.
3. Use of the Website
The Echonut website may only be used for lawful purposes.
Users must not use the website in a way that could damage, disable, overload, or interfere with its proper functioning or with the use of the website by other users.
It is prohibited to attempt to gain unauthorized access to the website, servers, accounts, systems, or data connected to Echonut.
Users must also not introduce viruses, malicious software, automated attacks, or other harmful technologies.
The content of the website may not be systematically copied, scraped, reproduced, or commercially exploited without the prior written permission of Echonut.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our systems, customers, business operations, or legal rights.
4. Customer Accounts
Certain functions of the website may require the creation of a customer account.
Customers are responsible for providing complete, accurate, and up-to-date information when creating and using an account.
Customers are also responsible for keeping their login credentials confidential and preventing unauthorized access to their account.
If you believe that someone has accessed your account without permission, you should contact Echonut as soon as possible.
Echonut may suspend or terminate an account where there is reasonable evidence of fraudulent activity, unlawful use, misuse of the website, or a serious violation of these Terms.
5. Product Information
Echonut makes reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices, and other information displayed on the website are accurate.
However, minor differences may occur between the appearance of a product on a screen and the appearance of the physical product.
Colors in particular may vary depending on the customer's device, screen settings, lighting conditions, and the natural characteristics of the materials used.
Product measurements and technical specifications may also be subject to reasonable manufacturing tolerances unless expressly stated otherwise.
Where natural materials are used, differences in texture, tone, pattern, or surface appearance may occur and are considered part of the natural character of the product.
If Echonut discovers a significant error in a product description, specification, availability, or price after an order has been placed, the customer will be informed.
6. Product Availability
Products displayed on the website are subject to availability.
Adding a product to the shopping cart does not automatically reserve the product.
If a product becomes unavailable after an order has been submitted, Echonut will inform the customer as soon as reasonably possible.
If payment has already been made and the order cannot be fulfilled, the full amount will be refunded.
Echonut may also limit the quantity of products purchased where reasonably necessary due to limited availability, suspected fraudulent activity, technical errors, or other legitimate business reasons.
7. Orders
Customers may place orders by following the checkout process available on the website.
Before completing an order, the customer can review the selected products, quantities, delivery information, and total price, and correct any input errors.
By submitting an order, the customer makes a binding offer to purchase the selected products.
Echonut will then send an automatic email confirming receipt of the order. This email is not an acceptance of the order.
The contract is concluded when Echonut dispatches the products and sends a shipping confirmation email.
Echonut may refuse or cancel an order where there is a legitimate reason, including where:
- the product is unavailable;
- payment cannot be authorized;
- incorrect or incomplete information has been provided;
- an obvious pricing or technical error has occurred;
- the order appears to be fraudulent or unlawful; or
- fulfilling the order would violate applicable law.
If an order is cancelled after payment has already been received, the full amount will be refunded.
8. Prices
All prices on the Echonut website are in euros (EUR) and include VAT.
Shipping costs are shown separately and are displayed before the customer completes the order.
The final amount payable is shown in the checkout before the order is submitted.
For deliveries outside the Republic of Kosovo, the destination country may charge import duties, taxes, or customs fees. These are paid by the customer.
Echonut may change product prices at any time. Price changes do not affect orders that have already been submitted, except in cases of an obvious pricing error where correction is permitted by law.
9. Payment
We accept the following payment methods: credit and debit cards, PayPal, Apple Pay, and Google Pay.
The payment methods available for a specific order are shown in the checkout.
By providing payment information, the customer confirms that they are authorized to use the selected payment method.
Payments are processed by third-party payment service providers. Echonut does not receive or store the customer's complete payment card information.
Orders may be delayed or cancelled where payment cannot be successfully authorized or verified.
10. Delivery
Products will be delivered to the address provided by the customer during the checkout process.
Available shipping methods, estimated delivery periods, shipping costs, and any geographical limitations are shown on the website and in the checkout.
Unless explicitly agreed otherwise, delivery periods are estimates.
Echonut will make reasonable efforts to deliver orders within the communicated timeframe. However, delivery may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, adverse weather, transport interruptions, supply issues, or force majeure events.
Customers are responsible for ensuring that the delivery address and contact information provided are complete and accurate.
If incorrect or incomplete information causes additional delivery costs, those costs may be charged to the customer where permitted by law.
Additional delivery conditions may apply to particularly large, heavy, fragile, or specially manufactured products. These conditions are shown on the product page.
11. Damaged, Incorrect, or Incomplete Deliveries
Customers are encouraged to inspect their products reasonably soon after delivery.
If a product arrives damaged, incorrect, incomplete, or appears to have suffered damage during transportation, the customer should contact Echonut as soon as reasonably possible.
The customer may be asked to provide photographs of the product, its packaging, and the damage in order to help Echonut investigate the matter.
Where appropriate, customers should retain the original packaging until the issue has been reviewed.
Reporting a problem promptly helps us investigate claims with delivery companies. However, this does not limit any mandatory consumer rights provided by applicable law.
12. Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period begins on the day the customer, or a third party named by the customer other than the carrier, receives the product.
To exercise the right of withdrawal, the customer must inform Echonut of the decision to withdraw by a clear statement (for example, by email or letter) before the withdrawal period expires.
How to withdraw, the return address, return costs, and a model withdrawal form are set out on our Right of Withdrawal page.
Customers should handle products only to the extent necessary to establish their nature, characteristics, and functioning.
The customer is liable for any reduction in the value of a product caused by handling beyond what is necessary.
13. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products made to the customer's specifications or clearly personalized, for example products produced to the customer's measurements, configuration, custom design, or individual color selection.
Such products are clearly marked on the product page and in the checkout before the order is placed.
This exception does not affect the customer's legal rights where a product is defective or does not conform to the order.
14. Returns and Refunds
Where a customer withdraws from the contract, the product must be returned to Echonut without undue delay and no later than 14 days after informing Echonut of the withdrawal, following the return instructions on our Right of Withdrawal page.
Echonut will refund all payments received from the customer, including standard delivery costs, without undue delay and no later than 14 days after receiving the withdrawal notice.
Refunds are made using the same payment method used for the original transaction, unless another method has been expressly agreed. The customer will not be charged any fees for the refund.
Echonut may withhold the refund until the product has been received back or the customer has provided proof that it has been sent back, whichever is earlier.
The customer bears the direct cost of returning the product.
For damaged, defective, incorrectly supplied, or otherwise non-conforming products, Echonut bears the return costs.
15. Defective Products and Warranty
Echonut aims to provide products that correspond to their descriptions and comply with applicable quality and conformity requirements.
If a product is defective or does not conform to the contract, the customer may have rights to repair, replacement, price reduction, refund, termination of the contract, or other legal remedies depending on the circumstances and applicable law.
Any commercial warranty provided by Echonut is additional to the customer's mandatory statutory rights.
A commercial warranty does not replace or restrict legal consumer protection rights.
Damage caused by improper use, incorrect installation, unauthorized modification, inappropriate storage, failure to follow care instructions, abnormal environmental conditions, or ordinary wear and tear may be excluded from a commercial warranty where permitted by law.
16. Installation and Use of Echonut Products
Certain Echonut products, particularly acoustic wall panels and architectural interior products, may require appropriate installation.
Customers are responsible for following the installation, maintenance, safety, and care instructions provided with the product or made available by Echonut.
Where professional installation is recommended, customers should use appropriately qualified persons.
Echonut is not responsible for damage directly caused by incorrect installation, misuse, unauthorized modification, or failure to follow the applicable instructions, to the extent permitted by law.
Technical or acoustic performance information provided by Echonut applies under the testing conditions, standards, or assumptions associated with that information.
Actual acoustic performance in a particular room may differ depending on factors such as room size, construction materials, panel quantity, panel placement, furnishings, installation method, and other environmental factors.
17. Intellectual Property
Unless otherwise stated, the Echonut website and its content are owned by Echonut or are used with appropriate permission.
Protected content may include the Echonut name, trademarks, logos, product designs, photographs, graphics, illustrations, text, videos, technical drawings, website design, and other creative materials.
The use of the website does not transfer any intellectual property rights to the customer.
Website content may be viewed for personal and non-commercial purposes.
It may not be reproduced, modified, published, distributed, sold, commercially exploited, systematically extracted, or otherwise used without the prior written permission of Echonut, except where permitted by applicable law.
Any third-party trademarks, photographs, names, or intellectual property remain the property of their respective owners.
18. Third-Party Services and Links
The Echonut website may contain links to or integrations with third-party services, such as payment providers, shipping companies, social media platforms, analytics providers, or other websites.
Such services are operated independently and may be subject to their own terms and privacy policies.
Echonut is not responsible for the content, availability, security, or privacy practices of third-party websites or services that are outside our control.
The inclusion of a third-party link does not mean that Echonut endorses that third party or its services.
19. Website Availability and Security
Echonut makes reasonable efforts to maintain the security, availability, and functionality of the website.
However, continuous and uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, technical problems, updates, security incidents, internet outages, or circumstances outside our control.
Customers are responsible for maintaining appropriate security on their own devices, networks, browsers, passwords, and accounts.
Echonut will take reasonable measures to protect its website and systems but cannot guarantee that the website will always be completely free from viruses, technical errors, or malicious third-party activity.
20. Limitation of Liability
Echonut remains responsible for its obligations in accordance with applicable law.
To the extent permitted by law, Echonut will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was concluded.
Echonut will also not be responsible for delays or failures caused by circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
In particular, nothing in these Terms is intended to remove or restrict mandatory rights provided to consumers under applicable consumer protection legislation.
21. Privacy and Personal Data
Personal data collected through the Echonut website is processed in accordance with Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo and, for customers in the European Union, the General Data Protection Regulation (GDPR), as well as Echonut's Privacy Policy.
Personal data is processed where necessary for purposes such as:
- processing and delivering orders;
- processing payments;
- managing customer accounts;
- providing customer support;
- responding to inquiries;
- complying with legal obligations;
- improving the website and services; and
- sending marketing communications where consent has been provided.
Certain service providers, such as payment providers, delivery companies, hosting providers, or communication providers, process personal data where necessary to perform their services.
Further details are provided in Echonut's Privacy Policy.
22. Cookies
The website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly, while others are used for preferences, analytics, or marketing purposes only with the customer's consent.
Customers can accept or reject non-essential cookies through the cookie banner and can change their choice at any time on our Privacy Settings page.
Refusing optional cookies does not prevent the use of the website's essential functions.
23. Newsletter and Marketing Communications
Customers may choose to subscribe to Echonut newsletters or other marketing communications.
Such communications may include information regarding new products, collections, projects, promotions, offers, acoustic design, sustainability, or other Echonut news.
Customers may unsubscribe at any time using the unsubscribe link included in marketing communications or by contacting Echonut.
Unsubscribing from marketing communications will not prevent Echonut from sending communications that are necessary in relation to an order, customer account, payment, delivery, customer service request, or legal obligation.
24. Force Majeure
Echonut will not be considered in breach of these Terms where the performance of its obligations is prevented or materially delayed by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fires, floods, severe weather, war, civil unrest, epidemics, pandemics, governmental restrictions, strikes, transport disruptions, customs delays, electricity outages, internet outages, cyberattacks, or serious supply-chain interruptions.
Where such an event affects an order, Echonut will make reasonable efforts to inform the customer and minimize the impact.
Mandatory consumer rights remain unaffected.
25. Changes to These Terms
Echonut may update these Terms where necessary due to changes in its products, services, website functionality, business operations, or applicable legal requirements.
The version of the Terms in force at the time an order is placed applies to that order.
Where significant changes affect registered users or ongoing services, registered users will be notified by email.
26. Consumer Protection
Echonut operates in accordance with the consumer protection legislation of the Republic of Kosovo, including Law No. 06/L-034 on Consumer Protection, as amended.
Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer rights.
Where a provision of these Terms conflicts with a mandatory rule of consumer protection law, the mandatory legal provision will prevail.
27. Applicable Law and Disputes
These Terms and contracts concluded through the Echonut website are governed by the laws of the Republic of Kosovo, without prejudice to mandatory consumer rights that may apply in the customer's country of residence.
If a dispute occurs, customers are encouraged to contact Echonut first so that the matter can be resolved directly where possible.
Where the customer is a consumer, disputes may be submitted to the competent court or relevant consumer protection authority in accordance with applicable law.
Nothing in these Terms prevents consumers from exercising mandatory rights regarding jurisdiction or dispute resolution.
Different dispute resolution conditions may be agreed separately for business-to-business transactions or larger commercial projects.
28. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
29. No Waiver
If Echonut does not immediately exercise a right available under these Terms or applicable law, this does not mean that the right has been waived.
A waiver relating to one particular situation does not automatically constitute a waiver of future rights.
30. Language
These Terms are provided in English. If they are translated into other languages, the English version prevails in the event of any inconsistency.
31. Contact Information
For questions concerning these Terms, orders, returns, products, complaints, or other matters, customers can contact Echonut at:
Echonut
"Hekurudhat" Street [HOUSE NUMBER]
10000 Prishtina
Republic of Kosovo
Unique Identification Number: 812308676
Email: [EMAIL]
Phone: [PHONE]
32. Final Provisions
These Terms, together with the policies and conditions referenced within them, regulate the general use of the Echonut website and purchases made through it.
Additional terms may apply to customized products, made-to-order products, architectural projects, professional installation, commercial quotations, or business-to-business transactions.
Where specific terms have been separately agreed for such a transaction, those specific terms apply in addition to these general Terms and Conditions.
Nothing in these Terms affects rights that cannot legally be excluded or restricted.